This Privacy Policy explains how BuyPHON ("we", "us", "our") collects, uses and protects personal information when you visit buyphon.com or contact us by enquiry form, phone, email or WhatsApp. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
01Who we are
BuyPHON is a business engaged in the wholesale purchase and sale of brand new mobile phones, and also serves buyers purchasing a single piece. For any privacy matter you can reach us at:
BuyPHON
New Delhi, India
BUYPHON GSTIN: 07CLHPS0828L1ZO
Email: contact@buyphon.com
Phone / WhatsApp: +91 87508 88000
02Information we collect
Information you give us. When you submit the enquiry form we collect:
- Your name
- Email ID
- Mobile number
- Reason for contact
- Any message you choose to write (for example brands, models and quantities)
When you contact us on WhatsApp, by phone or by email, we receive the details you share in that conversation, such as your name, number and requirements.
Information collected automatically. Like most websites, our hosting server records basic technical logs, such as your IP address, browser type and the date and time of your visit, for security and to keep the site running. Our enquiry form also records your IP address with each submission to prevent spam and abuse.
We do not ask for and do not want sensitive information such as passwords, bank or card details, or government ID numbers through this website. Please do not send them in the enquiry form.
03How we use your information
- To respond to your enquiry and discuss your purchase or sale requirement
- To share rates, availability and deal details you have asked for
- To process and complete transactions agreed with you
- To keep records required for accounting, tax (including GST) and legal purposes
- To protect our website and business against spam, fraud and misuse
We will not use your details for marketing messages unless you have asked to hear from us. You can opt out of any such messages at any time by replying "STOP" or writing to us.
04Legal basis and consent
We process your personal data on the basis of the consent you give when you submit the enquiry form or contact us, and for legitimate business purposes connected to the request you made. You may withdraw consent at any time by emailing us. Withdrawal does not affect processing already carried out.
05Sharing your information
We do not sell or rent your personal information. We share it only where needed:
- Service providers who help us run the business, such as our website hosting and email provider, under appropriate confidentiality
- Communication platforms such as WhatsApp, when you choose to contact us there (their own privacy policies apply)
- Authorities where required by law, court order or to protect our legal rights
06Third-party services on this website
To load quickly and look consistent, our pages request some files from third-party services. These services may receive your IP address and browser details when the page loads:
| Service | Purpose |
|---|---|
| Google Fonts | Website typefaces |
| Cloudflare cdnjs | 3D graphics library (three.js) |
| WhatsApp (Meta) | Only if you click a WhatsApp button |
We do not use advertising trackers or third-party analytics on this website.
07How long we keep it
We keep enquiry details only as long as needed to respond to you and follow up on your requirement, and transaction records for as long as the law requires (for example for tax and accounting). After that, we delete or anonymise them.
08How we protect it
Our website is served over HTTPS. Enquiries are sent to our business email and stored on our secured hosting account, which only authorised people can access. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
09Your rights
Subject to applicable law, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct or update it
- Ask us to erase it, where we are not required to keep it
- Withdraw your consent
- Nominate another person to exercise your rights in case of death or incapacity
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India
To use any of these rights, email contact@buyphon.com. We will respond within a reasonable time.
10Children
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.
11Grievance officer
For any concern or complaint about how your personal data is handled, please write to our grievance contact:
BuyPHON
New Delhi, India
BUYPHON GSTIN: 07CLHPS0828L1ZO
Email: contact@buyphon.com
Phone / WhatsApp: +91 87508 88000
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
12Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the website after a change means you accept the updated policy.